Terms and Conditions
Payment
Payment is by payal only, but don't worry if you don't have a paypal account, you can make a one off payment by credit or debit card through the secure paypal system.
To purchase items, click the link to either my wowthankyou or Etsy shop on each item or email me at [email protected]
Please make sure the address on your paypal account is correct as this is what i will use to post your order. If it is incorrect or you would like to use a different address I will need specific instructions to this effect so nothing gets lost!
Payment is by payal only, but don't worry if you don't have a paypal account, you can make a one off payment by credit or debit card through the secure paypal system.
To purchase items, click the link to either my wowthankyou or Etsy shop on each item or email me at [email protected]
Please make sure the address on your paypal account is correct as this is what i will use to post your order. If it is incorrect or you would like to use a different address I will need specific instructions to this effect so nothing gets lost!
Delivery details
Jewellery will be wrapped in tissue paper and carefully packed to ensure it arrives to you safely.
Items which are ready to post will be posted in 1 - 2 working days of payment being received and cleared.
Please note that other options such as tracked and signed for deliveries will be offered where requested and for an extra charge. If you would like another service, or postage outside of the UK please contact me before ordering so i can quote the correct price and send an invoice manually. .
Bespoke and made to order items will obviously take longer to be posted and this will be discussed during the design process.
Jewellery will be wrapped in tissue paper and carefully packed to ensure it arrives to you safely.
Items which are ready to post will be posted in 1 - 2 working days of payment being received and cleared.
Please note that other options such as tracked and signed for deliveries will be offered where requested and for an extra charge. If you would like another service, or postage outside of the UK please contact me before ordering so i can quote the correct price and send an invoice manually. .
Bespoke and made to order items will obviously take longer to be posted and this will be discussed during the design process.
Returns policy
If you are unhappy with your jewellery, please contact me to discuss the matter before returning the items by emailing [email protected] so we can try and resolve any problems.
If you still require a refund, this will be issued once the returned item has been recieved.
Unwanted items must be returned in a saleable condition.
If an item arrives damaged, please inform me within 7 days of receiving it.
Return postage will not be refunded except where the item has arrived damaged.
Bespoke orders will not be refunded unless faulty. All designs and finished items will be agreed before being posted.
If you are unhappy with your jewellery, please contact me to discuss the matter before returning the items by emailing [email protected] so we can try and resolve any problems.
If you still require a refund, this will be issued once the returned item has been recieved.
Unwanted items must be returned in a saleable condition.
If an item arrives damaged, please inform me within 7 days of receiving it.
Return postage will not be refunded except where the item has arrived damaged.
Bespoke orders will not be refunded unless faulty. All designs and finished items will be agreed before being posted.